USEFUL INFORMATION FOR YOUR HOLIDAY
What should you know!
So informed. So good.
> Arrival & Depature (Check-in & Check-out)
Check-in: from 2:00 p.m. to 7:00 p.m. A later arrival is
only possible with agreement .
Check-out: from 7:30 a.m. to 10:00 a.m.
For the duration of your stay you will receive, upon request, bathrobes for a deposit of 20,00 Euro/per bathrobe.
This will be refunded after returning the bathrobes.
> Breadservice (only in apartment)
On request, you can order a bread delivery service in the apartment ( daily except Sundays ).
Delivery costs: EUR 0.60 per delivery.
Breakfast is from 7:30 a.m. to 9:30 a.m.
Included in double and single rooms.
> Cancellation Policy & Cancellation Fee
Changes and cancellations will only be accepted in writing.
The date of receipt of your written cancellation is decisive.
At the moment there may be changes / relaxation of the cancellation conditions. The current cancellation rules and conditions can be found here .
up to 42 days (6 weeks) before arrival free of charge
up to 21 days - 50% of the total cost
up to 7 days - 70% of the total cost
from 6 days and no arrival - 100% of the total costs
Please note that other cancellation conditions - cancellation fees apply on third-party portals. In general, we follow the general hotel contract provisions.
> Centrum Shuttle
Operating times according to Gaislachkoglbahn
Summer: 8:30 a.m. to 6:00 or 8:00 p.m
Winter: 8:30 a.m. to 10:00 p.m. or 11:00 p.m.
Opening hours without guarantee. Changes may occur.
In the event of damage to the equipment in and in front of the house, the amount of damage will be settled with the person who caused it and retained on site in CASH (EUR).
> Deposit / Payment
For a binding booking, we ask for a deposit of 50% of the total price.
Please transfer this to our account. Our bank details can be found in your reservation confirmation.
You can pay the remaining amount in euros on site. We also accept debit cards and credit cards (Visa/Master cards).
Other credit cards, checks and foreign currencies cannot be accepted.
A pre-transfer of the total amount is also possible by arrangement.
Additional services, such as discounted Aqua Dome thermal bath tickets or your bread bill (in the apartment), can only be paid for in cash.
We ask for your understanding.
> Dogs & other pets
Dogs and other pets are not allowed in our house.
We reserve the right to withdraw from the reservation if you arrive with a dog or another (pet) animal. The booked period will be charged.
> External Guests
We ask that you do not bring any guests into your room or apartment who are not guests of our house.
> Final cleaning in the apartment
In your personal offer for our apartment, a final cleaning fee of € 40.00 per stay is automatically added.
If you do not leave the apartment completely undamaged upon departure or check-out and have not properly separated the rubbish, an extra fee will be charged.
Due to the strong odor and risk of fire, it is not permitted to prepare fondue or raclette in our apartment. Thank you for your understanding.
> House rest
We ask you to behave quietly in the house. At any time guests want to enjoy their vacation and rest, sleep and relax.
Especially after 10:00 p.m. we ask you not to disturb the rest of the other guests.
Free of charge in our own parking lot.
One car parking space is available per room - additional parking spaces by arrangement.
Parking spaces for vans eg Sprinters or camping trailers/caravans (RVs) and buses are not available.
Please park in a space-saving manner in the marked parking spaces, there is free choice of space.
> Resort-/ Local-/ Tourismus Taxe
Since November 1st, 2020, the local tax/visitor’s tax is 3.50 euros per person/per day all year round.
Attention: From 01.11.2023 the local tax/tourism tax will be increased to 4.00 euros per person/per day (except for children up to 15 years of age, the year of birth on arrival is decisive).
> Room key
If a room key is lost, a replacement fee (approx. 50 euros) must be paid.
> Sauna & Infrared cabin in the house
In winter: open 5 times a week (closed on Saturdays and Sundays).
Open from 4:00 p.m. to 8:00 p.m.
In summer: closed
In autumn: on request/advance booking; open from 4:00 p.m. to 8:00 p.m.
> Short stay
We charge a surcharge for stays of up to 3 nights.
This is calculated automatically in your personal offer.
Please note that in the winter months we have a minimum stay of 5 nights (arrival days: SA, SO), with 5 nights only on Sundays.
In the summer months 5 nights (arrival day: daily possible).
In autumn: 4 nights
Exception: Christmas/New Year's Eve - 6 nights
The minimum stay is short-term reduced to 2 nights.
> Ski bus (from the opening of the winter ski area)
Runs 4 times in the morning from the house car park to the Gaislachkogelbahn and back 4 times in the afternoon.
Bus stop about 50m from the house. see also the ski bus timetable
A detailed timetable is available on site.
> Sports equipment etc.
Skis, snowboards, ski-snowboard shoes, bicycles, hiking boots, ...... are to be deposited in the designated ski and storage room in the basement (basement) and may not be kept in the room or apartment.
> Travel insurance
> WLAN / Internet
Free WiFi is available in all rooms.
Access tickets are available at check-in.